We are an established, reputable distributor of Naver, Coupang and other major stores in South Korea.
All of our products are 100% Authentic and Official.
We DO NOT sell Unofficial, Fakes, Replicas or Refurbished products in any circumstance.

Feel free to contact us if you have any concerns and we'll be happy to help.

The pre-order item will be shipped after the release date. We ship pre-orders on a first-come, first-served basis. 

If you order an in-stock item with a pre-order item, all of your orders will be shipped together when the pre-order items are released. If you would like your in-stock item to be delivered first, kindly order an in-stock item and a pre-order item separately.

Release dates of products are subject to change beyond our control which can change the expected shipping date of your order. If the scheduled release date of an item that you have pre-ordered changes, we will notify you via the email.

We do restock products.
The best way to keep track of what’s being restocked is to subscribe to our newsletter, where we aim to share regular restock updates, or to click the ‘Notify me when available’ notification on the product page.

You can pay for your order with credit cards or PayPal.
Visa, Mastercard, JCB, American Express, Union Pay, Discover, WeChat Pay, GrabPay, Line Pay, FamilyMart

Once you have placed an order, you will shortly receive a confirmation email. 
If you have not received your order confirmation email, please check your junk or spam folder or contact us. support@kpophero.com  

Before the item has been packaged for shipping, you can cancel or modify your order. Please contact us and include your order # as soon as possible. support@kpophero.com 

Please be aware that some countries may charge import taxes and customs duties when the order arrives.
These duties or taxes are required to be paid by the customer. We recommend contacting your local customs office for an estimate of these fees.

The pre-order item will be shipped after the release date. We ship pre-orders on a first-come, first-served basis. 

If you order an in-stock item with a pre-order item, all of your orders will be shipped together when the pre-order items are released. If you would like your in-stock item to be delivered first, kindly order an in-stock item and a pre-order item separately.

Release dates of products are subject to change beyond our control which can change the expected shipping date of your order. If the scheduled release date of an item that you have pre-ordered changes, we will notify you via the email.

For more information, please visit our Return policy.
Contact us and include your order # and reason for return. support@kpophero.com

The outer case is only for protecting the inner goods. The case may have minor scratches or other damage, which we can't control. It is not a reason for exchange or return. 
If you receive damaged products that are unacceptable, please contact us.

Unfortunately, only one discount code can be used per purchase.

A discount code will only be applied at checkout if entered by you, the customer. If you do not enter this discount code, we will not be able to refund the difference in cost later. We suggest that you check to see if the code was successfully added before completing your order.

We ship worldwide to over 200 countries.
If your country is not listed at checkout, please contact us and we will look into whether FedEx and DHL can deliver to your destination.
support@kpophero.com 

⚠️ Please note that because of the severe importing restrictions, shipping to Russia might experience delays in deliveries.

All international orders are shipped via Standard (Korea Post), FedEx and DHL Express service, which offers fully tracked delivery to the delivery point.
All domestic (South Korea) orders are shipped via Korea Post and CJ Express.

• International orders normally arrive within 3-7 business days via FedEX and DHL.
- Standard Shipping takes 15- 40 business days.
• Domestic(South Korea) orders normally arrive within 1-2 business days.

📦 If your order includes a Pre-Order, your shipment will be sent out once the pre-ordered items are released.

Once your order has been successfully submitted, the warehouse will begin processing it within 24 hours. The perfect condition of customer's orders is our top priority, so we’re inspecting goods before we ship, and we’re working around the clock to make sure that you can get your orders as quickly as possible whilst keeping deliveries safe.

In some cases, It may take several more days during a holiday, festival, sale, or other circumstances beyond our control.

Shipping costs and methods vary by country and weight of the item. You can preview the shipping fee in your cart after specifying your address before completing the order.
When a package is delivered internationally, it may be subject to import taxes and customs duties imposed by the destination country. 

We will be happy to change the shipping address for you order. 
Please email us with your order number and the new address as soon as you can. support@kpophero.com 

⚠️ We're unable to modify your order if it has already entered the packing process.

Once the order has been shipped, you will receive an email notification containing your tracking information and an estimated delivery date from our partner courier.
You can also click Track Order to verify the order's status.

We are so sorry if your purchase is not perfect. All faulty products can be returned for a full refund or exchange. 
Please email us within 72 hours of receiving your order so that we may help you further. support@kpophero.com